SITE IS / IT INFRASTRUCTURE OPERATIONS TECHNICIAN

Plant End user support

• Work with global IT service desk team to provide onsite technical support to end users.
• Manage and maintain end user’s hardware and software, ensure end user devices and software are up-to-date with latest patches and updates.
• Provide basic end user training when needed

System Installation and maintenance

• Install and perform routine maintenance of IT equipment, such as PCs, mobiles, basic server, networks, and software applications
• Provide proximity technical support for system upgrades and migrations.

Troubleshooting and Problem Resolution

• Report and join to resolve IT-related issues to minimize downtime and disruptions.
• Follow up and execute action plans to reduce the occurrence of IT issues.

Network Maintenance

• Monitor and troubleshoot as first level for LAN, WAN infrastructure
• Open local ISP ticket and follow up for resolution, escalate to global operation team for issues beyond local capability.
• Physically install switches and firewalls to rack and make cabling and basic configuration if necessary, then handover to global operation team for final set up.
• Troubleshoot basic network connectivity issues and assist global operation team to optimize network performance

Security and Compliance

• Follow strictly global IT security measures to protect IT systems and data from unauthorized access.
• Ensure compliance with group IT and cyber security standards
• Participate security audits and vulnerability assessments.

Data Administration

• Follow data backups and recovery procedures to manage data in the perimeter, etc.
• Follow data retention policies and ensure compliance with data privacy regulations.

Project Participation

• Participate in IT projects related to system modernization and improvements.
• Assist in the implementation and testing of new plant IT systems.
• Provide proximity for global IT projects local rollout.

COMMUNICATION AND COLLABORATION

• Serve as the point of contact for plant IT operations.
• Assist L2/L3 IT Domains specialists to ensure the IT project/system rollouts in the plant.
• Assist regional and group-level stakeholders to ensure seamless communication and coordination to related plant users.
• Contribute to maintain and update process guide, training materials and end user guides as needed.

Work with vendors and third-party service providers to address local technical problems.