Global IS/IT Operations Knowledge Manager

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.

Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.

Within the Central Services team, the Global IS/IT Knowledge manager is the person who transforms accumulated information and expertise from different sources into an organized, accessible and usable resource to improve the company's overall performance, efficiency and innovation. The Knowledge Manager is the orchestrator of the company's intellectual capital. He ensures the smooth flow of information so that the knowledge of the D&IS teams can benefit the entire group.

Responsibilities:

• Identify knowledge gaps (what is missing) and information silos (where information is blocked);
• Develop a roadmap aligned with the company's strategic objectives (innovation, productivity, risk reduction, etc.);
• Define processes for creating, validating, publishing, and updating knowledge content (procedures, guides, lessons learned);
• Verify that content is not obsolete to ensure its relevance and accuracy;
• Structure content in a logical and consistent manner (taxonomies, metadata, tree structure);
• Deploy and manage KM platforms (ESM, intranets, knowledge bases, enterprise social networks, self-service tools);
• Work closely with IT teams (IS and IT) on system integration, with Human Resources (HR) on skills management and new employee onboarding, and with business teams;
• Collect and analyze tool usage data (frequency of consultation, nature of searches, contribution rate);
• Present regular dashboards to management to demonstrate the return on investment (ROI) of KM initiatives;

Requirements:

• University degree or Engineering School with IT specialization or equivalent by experience;
• 7-10 years of experience as a knowledge manager, in matrix organizations;
• Familiarity with the concept of knowledge management in the context of IT/IS services;
• Knowledge of ITIL processes, methods and standards, and tools in an Operations team. Certification ITIL Foundation;
• Experience on intelligent agents and AI;
• Customer focus, delivery and result orientation;
• Consistency and reliability. Ability to plan and organize activities efficiently;
• Ability to structure approaches and ideas, synthesize and adapt to different audiences;
• Teamwork, flexibility, and collaboration. Ability to work with multicultural teams;
• Proficient in English, another language is a plus;

Benefits:

• Competitive salary;
• Employment Stability;
• Private Life Insurance;
• Social Fund;
• Healthcare;
• Other Social Services (multisport)

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.

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