IS Operations Regional Manager

Responsibilities:

• Manage IS Operations service delivery across the EMEA region in coordination with Global IS Operations and Central Services teams.
• Act as the main regional contact for major incidents, urgent standard changes, and SLA/KPI monitoring.
• Lead incident resolution, ensure clear stakeholder communication, and oversee post‑incident reviews.
• Ensure smooth Build‑to‑Run transitions and support testing/onboarding of new services.
• Coordinate regional vendors and optimize IS resources to support operational efficiency.
• Maintain clear communication with stakeholders throughout incident lifecycle (major incident bridge management).
• Oversee standard change management and ensure compliance with global IT/IS governance.
• Drive continuous improvement and identify operational risks and bottlenecks.
• Provide regular reporting on IS incident metrics, SLA breaches, and corrective action plans (in coordination with IS Product Operation manager and Central Services Teams).
  

Profile:

• 6–8 years of experience in IS Operations, including 3+ years in service delivery management.
• Bachelor’s or master’s degree in information systems,
• Computer Science, or related field.ITIL V3/V4 certification preferred; PMP/PRINCE2 is an advantage.
• Strong knowledge of ITSM processes (Incident, Problem, Change, Release).
• Experience with functional SAP, integration platforms (EDI/Boomi), and ticketing tools (ServiceNow, JIRA, etc.).
• Excellent communication, stakeholder management, and escalation handling skills.
• Analytical, organized, customer‑oriented, and effective in multicultural environments.
• Fluent in English.
  
  
  

Benefits: