BU IS / IT APPLICATION PROFESSIONAL

• This position is responsible for analysis, design, implementation and support of SAP Business Systems
  Solutions in the logistics area. Focus is on SAP modules WMS, MM and PP.  Ensure the continuity, consistency and alignment of the Business Systems and related process
  interaction within area of responsibility with respect to Plastic Omnium standards and the SAP InGoalmodel.
• Manage project delivery within the logistics area within budget and on time
• Provide daily support to logistics key users regarding to business system solutions

RESPONSIBILITIES

• Support of SAP (InGoal) operations in the logistics area for the America’s region
• Project Implementation of the core logistics modules in the SAP/InGoal platform
• Provide IS&S operation reports and communicate with local management about issues, evolutions and
  improvement plan, etc.
• Provide support or collaborate with other business application team in the region as needed when
  integration of system and troubleshooting
• Other duties as assigned in support of Plastic Omnium operations

ACTIVITIES

• NGOAL/PES and business application operation support:
  o Answer to ‘HOW TO’ question on the day-to-day ERP activity for plants, key users or business process owners in the area of responsibility.
• Conduct the level 2 or level 3 support for analysis of issues and problem solving and remind the
  best practices o Follow up user tickets, requests or calls under their resolution concerning user support, bug fix and enhancement
•  Follow up Application Maintenance Services activities for plants where needed
• Complete detailed requirements for enhancement and communicate with core team if needed
• Check periodically coherence of business application system
• Propose preventive solutions/processes to improve quality and performance
• Monitor interfaces with global and local applications
• Actively participate in continuous improvement and corrective action activities, ex.
• Internal/external audit, etc.
• Project Implementation:
• Participate to implementation projects (Business processes gap analysis, application
• Configuration, Customization, Training, Data Migration, Go Live, HyperCare
• Provide key user trainings and user guide when needed
• Perform acceptance / integration / non regression testing together with core team and key users
• Write & perform functional test cases consistent with test scenarios 
• Monitor and guide the key user test and user acceptance test, fix and follow up defects and
  troubles
• Participate project meetings and update project status accordingly
• Basic Task or requirements:
• Must successfully complete all PLASTIC OMNIUM required training
• Must comply with all work rules, policies and procedures

JOB DESCRIPTION 

• Must comply with all safety rules and regulations
• Other duties as assigned

• ORGANIZATION
  KEY MEASURES & INDICATORS KEY INTERFACES 
• Helpdesk ticket backlog and resolution timeliness;
• Development/enhancement delivery on time;
• Documentation up-to-date;
• Training to BPOs;
• Key users;
• Plant logistic;
• Customer Centers;
   Regional and division SAP team

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