GLOBAL IS / IT INFRASTRUCTURE OPERATIONS LEADER - NETWORK OPERATIONS

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.

Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.

As part of the Global IT Infrastructure Operations team, the Global IT Domain Leader – Network Operations supervises and oversees L2/L3 operations support to ensure the smooth and efficient functioning of network infrastructures, across Regions and Business Groups.  

He/she maintains direct contact with regional IT teams and provides support to regions, ensuring consistent service delivery and troubleshooting assistance in network management.  

Main responsibilities include:

Platform Operations Management 

• Oversees L2/L3 support for network infrastructures (DC & Server Room LAN & WAN, Site & Factory LAN & WLAN, External Access, SDWAN, DHCP, DNS, monitoring, NAC, FW), ensuring smooth and efficient operations. 

• Manages the provisioning, configuration, and deployment of network devices, including routers, switches, and firewalls. 

• Manages the integration and operation of network services within cloud environments, ensuring seamless connectivity and performance. 

• Develops, implements, and maintains disaster recovery and business continuity plans for network operations, ensuring network resilience and data protection. 

• Ensures the Implementation and uphold of IT standards, policies, and best practices defined at a Group Level 

• Provide detailed reports to the IT Director regarding the performance of L2 and L3 teams, highlighting areas of success and opportunities for improvement. 

Team Leadership and Development: 

• Lead a team of L2/L3 specialized in Network Operations 

• Foster a culture of continuous improvement within the IT team. 

Stakeholder Collaboration: 

• Develop and maintain comprehensive documentation for the Service Desk to limit the intervention of Level 2 support, improving efficiency and first-call resolution rates. 

• Coordinates with regional IT teams to provide expert support and troubleshooting assistance in network management, ensuring consistent service delivery across regions.

• Coordinate with the Techpole to implement and ensure adherence to the standards defined by the Group. 

Performance Management 

• Track and analyze key performance indicators (KPIs) for Network Operations 

• Ensure service level agreements (SLAs) are met, and take corrective actions when necessary. 

Required profile & experience: 

• University degree or Engineering School with IT specialization or equivalent by experience. 

• Minimum of 7-10 years of experience in IT infrastructure management, with a focus on datacenter operations, server management, and cloud services. 

• At least 3-5 years of experience in a managerial or supervisory role within an IT operations environment. 

• Expertise in the exploitation, maintenance, administration, supervision, and support of IT services related to network operations. 

• In-depth knowledge of network infrastructure, including LAN, WAN, VPN, routers, switches, and firewalls. 

• Knowledge of antivirus solutions, cybersecurity practices, and compliance requirements to ensure secure and compliant network operations. 

• Proficiency in network protocols and standards (e.g., TCP/IP, DNS, DHCP) to ensure optimal network performance and reliability. 

• Experience with IT service management frameworks, such as ITIL, to ensure best practices in service delivery and support for network operations. 

Key behavioural skills: 

• Leadership and team management skills. 
• Excellent analytical and problem-solving abilities. 
• Effective communication skills, both verbal and written. 
• Ability to adapt to changing technologies and work environments. 
• Strong decision-making skills. 
• Commitment to providing high-quality service and support to internal and external stakeholders. 

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.

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