GLOBAL IS OPERATIONS LEADER - EDI QUALITY & DELIVERY

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.

Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.

The Global Is Operations Leader - EDI Quality & Delivery is responsible to:

• Lead and manage the operational delivery of EDI services across platforms for region level.
• Ensures the stability, performance, and continuous improvement of integration and data exchange services across all Business.
• Coordinates internal and external teams to deliver reliable and efficient operational service aligned with business needs.
• Acts as the primary escalation and governance point for all Integration Operations topics regionally.

MAIN ACTIVITIES

Service delivery

• • Lead daily operational service delivery for Integration and EDI in accordance with SLAs and business expectations.
  • Provide managerial direction and operational leadership to ensure consistent, customer-focused service.
  • Ensure operational processes, documentation, and compliance standards are properly implemented and maintained.
  • Drive the transition of integration projects from Build to Run phase, ensuring full operational readiness.
  • Manage communication and escalations with stakeholders, business partners, and suppliers.

Support and Corrective maintenance:

• • Oversee and prioritize incident, problem, and service request management for integration and EDI platforms.
  • Ensure SLA compliance, effective prioritization, and escalation management.
  • Supervise ticket flow, ensuring proper assignment, progress, and closure.
  • Act as a high-level escalation point for critical incidents.
  • Monitor trends, analyse recurring issues, and implement corrective or preventive measures.
  • Regularly report on system health, key incidents, and operational KPIs.

Administration & Supervision:

• • Supervise integration platform management (EDI tools) in collaboration with IT Global Operations.
  • Coordinate technical operations: patching, version upgrades, OS/DB migrations, and connectivity provisioning.
  • Manage and optimize integration monitoring and alerting frameworks.
  • Support platform capacity and performance management, ensuring scalability and efficiency.
  • Coordinate vendor activities and evaluate service performance against contracts and SLAs.
  • Oversee database growth monitoring, archiving, and housekeeping activities.
  • Contribute to integration platform strategy, including innovation, standardization, and security.
  • Promote automation and continuous improvement across all operational processes.

Standard Change management:

• • Supervise and approve standard changes to the Integration and EDI landscape.
  • Coordinate lifecycle management of change requests (design, development, testing, implementation).
  • Manage the relevant governance committees (Change Advisory Board, Deployment Review)
  • Ensure that all changes are properly documented, tested, and approved before deployment.
  • Communicate proactively on planning, delivery dates, and impacts with relevant stakeholders.
  • Monitor change efficiency and continuous improvement of release processes.
  • Lead communication with requestors and stakeholders, including scheduling and approval cycles.
  • Ensure all changes follow Group IT/IS governance, approval, and documentation standards.
  • Support communication and scheduling changes with affected Business
  • Track and report regional change performance, identifying areas for improvement

REQUIRED PROFILE AND EXPERIENCE

• Master’s degree in computer science, Information Systems, or equivalent.
• Integration technologies (Boomi, APIs, EDI standards like EDIFACT, VDA, ANSI X12), SAP interfacing
• Certified experience in EDI technologies – nice to have
• ITIL Certification

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.