Service & Warranty Manager

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world leader in sustainable mobility and a technology partner to mobility players worldwide. Driven by innovation since its creation in 1946, the Group is today composed of complementary business groups that enable it to offer its customers a wide range of solutions: exterior and lighting systems, complex modules, energy storage systems and battery and hydrogen electrification solutions. OPmobility also offers its customers an activity dedicated to the development of software, OP’nSoft.
With economic revenue of 11.6 billion euros in 2024 and a global network of 150 plants and 40 R&D centers, OPmobility relies on its 38,900 employees.

Our e-Power business unit, created in 2022, is leading the way to design innovative solutions for zero-emission electric mobility. We operate currently in France, Germany and the USA, providing battery packs and electrification systems to a wide range of mobility segments, from passenger cars to trucks and off-highway vehicles. Our ambition: grow from €20 million turnover today to €1 billion by 2030. You want to be part of the exciting electrification journey? Join e-Power forces and enter a new world of clean mobility ambassadors!

RESPONSABILITIES:

Initiation phase:
•    Develop Strat Plan and Pfatsatt Service Organization structure
•    Define the budget and ambitions on Aftersales, Warranty and Services of Pfastatt
•    To build ground up the aftersales department in Pfastatt
•    To build and manage the Field Services Engineers team and Service Workshop,
•    Ensure the team is well trained and developed
•    Implement Customer Complaint Management Process
•    Establish proper planning and allocation of resources 
•    Implement SAP Customer Support model and ensure the usage of it
•    Build Services Warehouse and manage the stock level of spare parts
•    Establish proper reporting, financial and operational
•    Ensure data quality and proper traceability of service/warranty interventions
•    Ensure transfer of methods, tools and knowledge are properly received 
•    Interact with other departments to reach the committed lead times for the interventions

Execution phase:

 Service Team Management:

• Supervise a Services Team
• Ensures development team skills..
• Quality Improvement
• Collaborate with R&D and manufacturing teams to address product quality issues
• Provide feedback and insights for product improvements and enhancements
• Documentation and Reporting
• Maintain accurate records of service activities, warranty claims, and resolutions
• Prepare reports and presentations on service and warranty performance for management
• Budget Management
• Achieving Services Sales targets and ambitions
• Ensures constant growth of the services sales for the Location in accordance with strategy plan
• Manage the services and warranty department budget effectively, ensuring cost efficiency

Job Technical skills

•    Bachelor's degree in engineering, business, or a related field (Master's degree preferred).
•    Proven experience in service management and warranty administration, preferably in the commercial vehicles industry.
•    Leadership experience minimum 2 years
•    Strong leadership and team management skills.
•    Excellent problem-solving and analytical abilities.
•    Knowledge of LTO battery technology is a plus.
•    Exceptional communication and customer service skills.
•    Proficiency in data analysis and reporting tools.
•    Budget management

Job Soft skills

•    Leadership
•    Customer-centric mindset
•    Quality focus
•    Problem-solving
•    Data analysis
•    Team collaboration

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.