SITE QUALITY CUSTOMER PROFESSIONAL -

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.

OPmobility Lighting covers the entire lighting value chain, from components to complete headlamps, from traditional lighting to intelligent and high-performance products. The business group develops interior and exterior solutions that enable greater design freedom, enhanced safety and driver assistance.

Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.

The Responsibilities of the Customer Quality Engineer are:

• He/she is the first contact for the customer.
• Inform the auditors on the professional and methodological aspects.
• He/she is in daily contact with the customer.
• Being responsible for transferring customer requirements to internal processes.
• He/she is in daily contact with resident engineers.
• Solve complaints, control the 8D process, action plans, and monitor their performance. Use quality tools and VPRS.
• Cooperate with exchange auditors on creation and approval of visual samples.
• Monitor the development and quality results and assure that the quality of the products follows to the customer's requirements.
• In case of non-compliance which can endanger customer satisfaction, he/she has the right / obligation to stop production.
• He/she is part of the change management team.
• Methodically control functional verification of parts and products and evaluate their capability.
• Collaborate with the launch engineers when introducing new projects into production.
• Plan and organize product audit (annual examinations). In case of unsatisfactory results, require an action plan.
• Propose measures for continual improvement in quality.
• In case of the introduction of a new product into production, he/she cooperates with the PD quality engineer and participates on verification of tools, evaluation of manufactured parts and giving feedback to the tool room and to the project.
• Process visual aids for parts and assemblies, he/she is responsible for training the shift auditors.
• Responsible for the quality of the launched product in production.
• Responsible for support processing PPAPS when introducing new projects into production.
• Product Auditor.

Requirements:

• Master’s degree in quality
• Minimum Experience customer face 4 years with OEM
• French and English - good
• Time management, priority setting, planning and organization skills
• Developing negotiation & presentation skills
• Focused on Customer, Results oriented thinking
• Customer portals (Amadeus, GQE, KPM…) and solving tools (8D, 5Why’s, FTA…)
• Core Tools (PFMEA, APQP-Control Plan, MSA, SPC, PPAP)

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.