Account Manager

As per Modules vision, mission, and quality policy, and promoting HBPO’s values of entrepreneurship, speed and control:

Concepts, Quotes and Negotiations

• In conjunction with Business Development proactively obtain early opportunities to offer HBPO solutions to assigned customers. Identify strategies, document with appropriate CRM tools, and clearly prioritize opportunities, targets and progress
• In conjunction with Business Development obtain from assigned customers all possible intelligence to develop HBPO solutions that best fit customer needs (not necessarily customer wants)
• Organize and run negotiations relative to assigned customers terms and conditions, warranty, liability, service parts, quality agreements, miscellaneous contracts and commitments
• Prepare alternative cost models and systematic P&L scenarios for each project and each plant prior to quoting
• Develop quote packages for the assigned customers consistent with past quotes. Online quoting may be required in some cases in addition to paper quotes. Quotes include written spec., assumptions for warranty, liability, productivity, material identification and weights, commercial terms and detailed technical concepts.
• Negotiate quotes with assigned customers using specific financial and technical argumentation. Continuously look for opportunities to reduce cost, improve quotes or improve attractiveness of HBPO’s offering. Update quotes accordingly. Negotiate accordingly.
• Support program management in quoting ongoing changes and negotiate such changes with assigned customers

Customer Relationship Management

• Develop, improve and cultivate relationships with assigned customers at all levels. Include all departments like advanced purchasing, purchasing, cost optimisation, supplier quality, body engineering, front-end engineering, exterior engineering, studios, powertrain cooling engineering, advanced manufacturing, logistics and plants
• Organize, prepare and hold strategic, commercial and technical presentations at the assigned customers including answering specific technical aspects or providing experts’ answer in a timely manner.  In conjunction with Business Development prior to Gate 1
• Represent the company at the assigned customers
• Support program management in solving major issues with assigned customers
• Obtain, document and provide answers in a timely manner to the customer base. Address all concerns and needs prior to Gate 2.  In conjunction with Program Management after Gate 2 and Plant after SOP.
• Organize visits with assigned customers at our plants and facilities
• Organize events to honor customers or improve present/future communication and relationships between HBPO and assigned customers. This may include a reasonable and moderate number of customer outings and event participations.
• Organize Tech days and special events at assigned customers

Marketing & competitive intelligence

• Obtain, check consistency, filter and maintain up-to-date documentation of information on future programs, localization, product strategy, future technologies, future materials, advanced developments at the assigned customers, trends, future customer needs.
• In conjunction with Business Development, obtain, check consistency, filter and maintain up-to-date documentation of information on competitors’ market positions, pricing, and technologies
• Ensure compliance of internal business processes, strategic and operational directions with true present and future customer needs (not necessarily customer wants)
• Support any activity that facilitates program management, customer relations, smooth production launches, reaching or exceeding financial and strategic targets, and customer satisfaction.

Other

• Has the ability to stop production, upon notifying the supervisor and Plant Manager for Safety related matters requiring immediate attention.
• Understand and comply with company EHS policy

Related Experience/Specialized Knowledge:

• Experience with the following customers Tesla, Rivian, GM, Stellantis is a plus.
• Minimum of 5 years of Sales, Marketing, Key Account Management in the Automotive Industry. 
• Proven track record with award of new business, extensive experience with Customer Relations Management.
• Knowledge of Customer Specific Requirements

Education:

• Bachelor’s degree in engineering, finance, marketing or equivalent

Professional /Technical Training

• Strategic Selling, Quality Management, Expertise in Product. 
• Expertise in preparing quote packages for the automotive industry. 
• Must have an entrepreneurial approach and be able to identify new opportunities.
• Financial and technical expertise is a plus.