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SITE QUALITY CUSTOMER PROFESSIONAL - TUZLA

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.

A world leader in onboard energy storage and emission reduction systems, OPmobility C-Power develops solutions for all types of powertrains including, gasoline, diesel, hybrids, plug-in hybrids and battery electric vehicles. Electrification is the driver of low-carbon mobility and with the E-Power business, OPmobility is developing battery packs, electronics and power electronics for heavy-duty mobility and light vehicles.

Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.

 

Main Responsibilities: 

  • Ensure compliance with company systems and operational standards, including IATF 16949, VDA, ISO 14001, ISO 27001, Q1, 12K, and other customer-specific requirements, while contributing to continuous system improvement
  • Act as the main quality interface with OEM customers, ensuring clear communication, strong relationship management, and alignment with customer-specific requirements
  • Manage and follow up on customer claims and first quality issues, ensuring rapid analysis, corrective actions, and proper communication with internal teams and the customer
  • Support the implementation and communication of the quality policy and departmental quality objectives, ensuring employees are aligned with procedures, customer expectations, and internal standards
  • Plan and implement minimum control methods and criteria for products delivered to customers and for processes and inputs used in product realization, considering cost, existing test methods, procedures, process structures, product reliability, and compliance with customer specifications
  • Collaborate closely with Trade teams, Project departments, and Customer Representatives to ensure effective quality planning, monitor its effectiveness, and revise it when necessary
  • Monitor and report customer feedback and complaints related to product performance to relevant departments and actively participate in initiatives aimed at reducing customer complaints and internal/external quality costs 
  • Monitor and assure fulfillment and compliance with Customer Specific Requirements 
  • Review, revise, and create quality instructions and procedures when necessary to ensure product performance and life-cycle test requirements are met and to prevent recurrence of customer issues
  • Participate in continuous improvement activities and contribute to strengthening quality management systems and operational processes

 

Competencies & Requirements

  • Degree in Engineering, Quality Management, or a related technical field
  • 3–5 years of experience in a similar role within an industrial or manufacturing environment
  • Experience with Quality Management Systems and automotive core tools
  • Knowledge of APQP (Advanced Product Quality Planning)
  • Experience with SAP is considered an asset
  • Proficiency in MS Office tools
  • Fluent in English
  • Strong problem-solving mindset with a proactive and analytical approach
  • Self-motivated, hardworking, and eager to continuously develop skills

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.
Date:  Mar 12, 2026
Location: 

Tuzla, TR

Job Requisition ID:  387250
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