SITE PROGRAM PROJECT LEADER -

JOB TITLE

JOB FAMILY

DATE

Program Manager

PROGRAM

14/04/2020

 MANAGER TITLE (solid line)

FUNCTIONAL MANAGER TITLE (dotted line)

Customer Center Manager

MISSION

In one or two sentences, outline the primary purpose(s) of this position within the organization

• The Program Manager is accountable for the achievement of project targets and objectives (quality, profitability, timing and risks) that he/she defined and were validated by the management.
• He/she manages the core team and leads the projects in accordance with internal rules and principles to achieve targets with a permanent focus on cash control while ensuring reliability, safety, compliance to norms, regulations and procedures of the product/system and to ergonomic rules.
• He/she ensures liaison between Development team, Customer and Plant, while ensuring internal (Plant) and external (OEM) Customer satisfaction.

Responsibilities & Activities

Outline the key areas of responsibility for this position, including the related activities and eventual authorities

• He/she have authority to stop machines in case of immediate risk.
• Consciously accept safety training, actively participate in safety activities and comply with safety regulations;
• Report unsafe status and behaviors in time, and actively participate in safety improvement.
• Must comply with all safety rules and regulations.
• Manages the project during development until it is closed.
• Leads the core team on a collaborative mode and works in synergy with all members to achieve project objectives.
• Coordinates good information flow between project team and plant(s).
• Establishes budget and manages development, tooling and other expenses of project within budget objectives and optimizing cash.
• Controls the developments costs and billable hours.
• Sets project planning, anticipates deviations, risks and takes corrective actions.
• Coordinates product and process design to achieve target costs and meet profitability and cash-in/cash-out targets.
• Ensures that technical/process choices are made in accordance with quality targets and unchangeable by checking that all quality assessments (FMEA …) are done properly, and have the authority to stop shipment and stop production
• Interfaces with the customer on all project issues, ensures good communication and information flow between the customer project team (including production sites) and the Auto Inergy project team (including production sites).
• Prepares and presents projects to gate reviews (and in any other program/project review as necessary).
• Monitors the project after start of production and manages the productivity with effect on product/process.
• Support sales and business development activities.
• Must successfully complete all POAI required training.
• Must comply with all work rules, policies and procedures.
• Support and follow the POAI quality system.

Integrated Management System (IMS)

Outline the key responsibilities for this position in regards of Integrated Management System (Quality, Safety, Environment)

Only relevant paragraphs to be kept

For everyone out of MACO, Region Leadership Teams and Plant Managers :

• Within his/her scope of responsibility, he/she respects the standards and rules in terms of Quality, Safety and Environment contributing to the IMS process management and improvement.

ORGANIZATION

POSITION KEY INTERFACES (internal and/or external)

• Internal
• Program / Project team
• All core team and extended team members
• Customer Centers
• Function Managers
• Plant Manager(s) and their representative(s)
• VP region / country Director
• Corporate Program Office / Controlling
• Finance & Legal support functions

External

• Customers
• Suppliers

POSITION BACK UP

Fill in with back-up position titles only. Back-up should be indicated for positions in charge of customer orders treatment, supplier on-time delivery, quality, production capacity, shared loading (multi-part station), lead time, inventory level, preventive maintenance, and calibration are the ones to be provided with a back-up.

Customer Center Manager

KEY MEASURES & FINANCIAL ACCOUNTABILITY

Indicate the Key Indicators used to measure the performance of the position and the financial metrics on which the role has got a direct or indirect impact (budget, sales, …)

• No LTA & WLTA
• Each person submits at least 4 TSV reports per year, reporting unsafe situation and behavior
• Core Team scoring
• Gate reviews passed on time
• Respect of customer milestones
• Achievement of quality and profitability targets
• Customer contribution and cash
• Control and reporting of risks and opportunities
• Customer and Plant satisfaction
• Ergonomics
• New business booked
• Internal audit scoring

JOB DESCRIPTION APPROVAL

Manager name & title:

HR Manager name & title:

HR Manager WUHAN

EMPLOYEE ACKNOWLEDGEMENT(optional, depends on  local legal requirements)

Employee name :